Miele is committed to making our website and services accessible to everyone, regardless of ability. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.
What we do:
- Website Accessibility: We are constantly working to improve the accessibility of our website, ensuring it is usable by people with disabilities. This includes:
- Providing alternative text for images.
- Using clear and concise language.
- Offering keyboard navigation and screen reader compatibility.
- Providing captions and transcripts for videos.
- Ensuring proper color contrast for readability.
- Miele App Accessibility: We are committed to making our Miele app accessible to all users. This includes:
- Providing clear and concise instructions for app usage.
- Offering alternative input methods for users with disabilities.
- Ensuring the app is compatible with assistive technologies.
- Customer Support: We strive to provide accessible customer support through various channels, including:
- Phone support with trained staff who are knowledgeable about accessibility.
- Email support with clear and concise communication.
- Online chat with accessible features.
What we are working on:
- Ongoing improvements: We are constantly reviewing and improving our website and app accessibility.
- Feedback and reporting: We welcome feedback from users with disabilities and encourage them to report any accessibility issues they encounter.
- Collaboration: We are actively collaborating with organizations and experts to ensure our website and app meet the highest accessibility standards.
How to get help:
- Contact us: If you have any questions or concerns about accessibility, please contact us at info@miele.de.
- Report accessibility issues: If you encounter any accessibility issues, please report them to us at info@miele.de.
Disclaimer:
While we strive to make our website and services accessible, we acknowledge that complete accessibility may not be achievable in all situations. We are committed to continuously improving our accessibility efforts and welcome your feedback.